Frequently Asked Questions

Go to the Payments Page and select your withdrawal and press Cancel to return the funds to your balance.

Simply by playing any of our slots, your gameplay will contribute towards Ruby Vegas Loyalty Points, and will allow you to progress from one Level to the next.

Please contact our Live Chat, or send us an email to : [email protected]

Check the email you registered with, you should find an email that arrived upon your registration that will confirm the email you used when you signed up. Using that email address, visit the Login section, and click "Forgot Password". This will issue you an email with instructions of how to reset your password. If you can not remember the email address you used on sign up, please contact our Live Chat, or send us an email to : [email protected]

Sign up with your email address, and a secure password to get started.

Only one account per person is allowed (one name, one account, one IP address). If the individual has more than one account this is called “multi-accounting” which is highly forbidden and in such instances all those accounts will be closed immediately.

You must be at least 18 years of age to register at Ruby Vegas, provided that this is the minimum age requirement for online gaming within your jurisdiction. We may request supporting documentation to verify your age.

Please contact our Live Chat, or send us an email to : [email protected]

Ruby Vegas casino uses the state of the art security encryption technologies in order to protect all the funds and any personal information from any external invasion.

Ruby Vegas has 100% Secure Servers

At Ruby Vegas we use the latest firewall protection with only the most up to date software protection. In addition, we also monitor all the traffic to secure against any unauthorized external access attemps. Furthermore, should an unexpected attack on our servers occur, we have several layers of professional tech support teams ready to intervene.

All the information that is transmitted between our servers at Ruby Vegas casino and our customers is coded with 128-bit SSL data inscription. This method is proficient in protecting any personal data that you may send us and to protect all the transactions that we make.

Personal Information is 100% secure at Ruby Vegas

In order to prevent any illegal activity on our website, we request a number of documents that can prove your identity and prove that you are eligible to create an account. You don’t need to verify your identity during registration, but we can ask for some documents soon after the registration.

When you have created an account at Ruby Vegas , you have to click bonuses on your personal menu and all your available promotions will be waiting for you. In addition, check your email regularly for promotions that are issued by Ruby Vegas. Please make sure you are opted in to accept Newsletters to receive these promotions.

You can claim your welcome bonus by clicking on bonuses in your personal menu and choosing that bonuse when you make your starting deposit. Please contact our Live Chat or support if you are having problems.

The welcome offer is available for 7 days from the date of sign up, so please claim it in that period. The bonus element of your welcome offer has a Wagering Requirement of x20 deposit + bonus and any associated free spins have a Wagering Requirement of 10x

For the welcome bonus the wagering requirement is deposit + bonus 20x and free spins are WRx10

Unless otherwise stated, any bonus money is valid for 7 days

A Ruby Vegas we have a huge range of the very best games available in the world. We have video slots, classic slots, video poker, blackjack, roulette, baccarat and jackpot games with huge progressive jackpots that offer life changing wins. We also have games from Spribe, with the popular Aviator and Plinko variants. At Ruby Vegas you can also choose to play at our Live Casino. We are regularly adding only the very highest calibre new games to Ruby Vegas, to make sure your entertainment is guaranteed.

Ruby Vegas casino has a super wide variety of stakes to satisfy your entertainment requirements. The stakes vary per game and we urge you to check the stakes of the individual game you are playing for stake details, payout levels and of course the rules of play.

Under our Curacao Online Gambling License, Ruby Vegas only offers games that give genuinely random outcomes through the use of a certified and audited Random Number Generator (RNG). Ruby Vegas uses the iGaming Platform technology, which uses worldwide game providers including Play ‘n GO, Pragmatic Play, Netent, Spribe, Evolution Gaming, Quickspin, iSoftbet, Betsoft, No Limit City, Booming and Microgaming among many others. The games released from these game providers all contain a Random Number Generator logic, to determine their payouts, and these are being regularly tested and certified by 3rd party independent authoritative establishments.

Yes, we have a Live Casino here at Ruby Vegas, which is as authentic as the brick and mortar experience. The Live Casino's dealers and pit bosses have all be trained to meet the highest casino standards with all tables monitored and recorded 24/7 to ensure fair gameplay at Ruby Vegas.

Your account is secure here at Ruby Vegas. We use SSL (Secure Sockets Layer)which is the most widely used security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. When SSL encryption is active, a padlock symbol will appear on the left hand side of the address bar.

All your personal details, game play details, purchase details and all other activities are entirely safe and secure with us at Ruby Vegas casino. Please check out our Privacy Policy for further information.

Ruby Vegas casino uses the state of the art security encryption technologies in order to protect all the funds and any personal information from any external invasion.

Ruby Vegas has 100% Secure Servers

At Ruby Vegas we use the latest firewall protection with only the most up to date software protection. In addition, we also monitor all the traffic to secure against any unauthorized external access attemps. Furthermore, should an unexpected attack on our servers occur, we have several layers of professional tech support teams ready to intervene.

All the information that is transmitted between our servers at Ruby Vegas casino and our customers is coded with 128-bit SSL data inscription. This method is proficient in protecting any personal data that you may send us and to protect all the transactions that we make.

Personal Information is 100% secure at Ruby Vegas

In order to prevent any illegal activity on our website, we request a number of documents that can prove your identity and prove that you are eligible to create an account. You don’t need to verify your identity during registration, but we can ask for some documents soon after the registration.

Go to the Payments Page and select your withdrawal and press Cancel to return the funds to your balance

KYC is a standard procedure that has been requested in order to provide better security and safe gambling for both the player and Ruby Vegas casino. Most of the time such verification is requested while the player has an active withdrawal as we must verify that:

The player is 18+ years old
The player is the owner of the account as well as on the Payment method used for the deposit

Below is a general list of the documents that we always require from our players:

1) Copy of back and front side of your: ID card or Driving License or Passport

2) Address proof not older than 2 months (Invoice for: electricity, water, gas, rent, landline telephone or internet. Mobile phone bills are not accepted)

In some cases, we can request some further documents for verification such as but not limited to:

3) Only in case you have deposited via Credit/Debit card we require the following documents: Copy of the Card with first 6 and last 4 digits visible, hidden CCV, card must be signed at the back of it.

Be advised that we need up to 48h since we have received your documents to check them and reply to your email!

Additional documents can be requested in some rare cases.

Please be advised that there are several standard procedures that must be met before any withdrawal can be completed at Ruby Vegas

1) The player must have passed the KYC verification successfully
2) Withdrawal requests have to be approved by our casino management team.
3) Our payment department to process your withdrawal.

Once all steps are complete the withdrawal will be processed to your payment account!

The withdrawal approval at Ruby Vegas usually takes up to 2 business days after your account is fully validated and you have successfully passed our KYC process. To complete your KYC verification we need all documents to be sent in a timely fashion.

Once the withdrawal is processed at Ruby Vegas, please wait patiently for the payment provider to complete the transaction.

In general, for Credit and Debit cards it takes 1-2 business days on the other hand, E-wallets like Skrill and Neteller are much quicker in processing withdrawals and it’s a matter of a few hours before the money can reach your account. Bank Wires normally take 5 business days to process.

Please contact us if a delay of 5 days or more have occurred and we will double check all is in order.

Simply by playing any of our slots, your gameplay will contribute towards Ruby Vegas Loyalty Points, and will allow you to progress from one Level to the next.

For completing Levels 1 and 2, the wager-less free spins will be added directly to your account upon completion of the level. For completing Levels 3 to 9, your wager-free cash will also be added directly to your account.

No, all rewards given for completing Levels 1 through to Level 9 are wager-less and so do not have any Wagering Requirements on them. Rewards issued for completing the levels are effectively issuing you a cash reward to your balance each time.

We currently accept Debit and Credit cards: Visa and MasterCard, and a variety of electronic payment types including Skrill, Neteller and more. The full list of Payment methods can be found within the Payment Methods section.

To make a deposit at Ruby Vegas casino simply choose your desired method from your personal Account and follow the instructions.

The minimum deposit amount is €20 or currency equivalent in one transaction depending on payment method, Please check our full list of payment methods and limits within our Payment Method Section.